Terms of Service

1. Who we are

ProductBox ("the Service") is operated by Product Enrichment LTD, a company registered in England and Wales ("we", "us").ProductBox is a trading name of Product Enrichment LTD.

• Registered company number: ________
• Registered office: — street address —, — city, postcode —, United Kingdom
• Email: support@productbox.net
• Phone: +44 __ ____ ____

2. The service

The Service enriches product lists you upload: it matches your rows against public product information and returns cleaned names, brands, barcodes, categories, descriptions, specifications and image links. The Service is available to both businesses and individuals. Business customers confirm they are acting in the course of a business, trade or profession; consumers keep the statutory rights described in section 4. By creating an account you agree to these terms.

3. Accounts

You must provide a valid email address and keep your credentials confidential. You are responsible for activity under your account. One welcome credit per customer.

4. Pricing, payment and refunds

• The Service is prepaid: you buy enrichment credits, where 1 credit = 1 enriched product. Volume tiers apply to the pack size at purchase; credits never expire.
• Credits are spent only on delivered results. Rows we cannot confidently match cost no credits.
• While a run progresses, 1 credit is set aside for each row being enriched and is spent when that row delivers a result (an enriched product, or a borderline match presented for your review). Credits set aside for rows that turn out unmatched are released back immediately. If your spendable balance runs out the run pauses; you can buy more credits and continue, or keep only what was delivered so far. No negative balance is ever created.
• Review items are paid at delivery. A borderline match shown in your review list has already been searched, fetched and extracted for you, and its 1 credit is charged at the moment the result is made available. Accepting it is free — it simply files the product into your library, at any time. Undecided items are never charged again and never expire.
• Reject refunds. If a review item is a wrong match, reject it within 14 days of its delivery and we refund 0.9 credits; 0.1 credit is retained for the collection work already performed (search, page fetches, extraction). After 14 days a rejection no longer carries a refund — the same length as the statutory cancellation period, and the refund deadline is shown next to each review item.
• Data-quality pause. If very few rows of a list are matching, we may pause the run so you can check your input data before more of it is processed; you can resume at any time. Unmatched rows still cost no credits.
• Prices exclude VAT; where VAT applies it is shown and charged at purchase.

Refunds and cancellation. Enrichment credits are prepaid digital content. When you buy credits you ask us to make them available for immediate use and confirm, at checkout, that credits you spend on enriched products can no longer be refunded once that data has been supplied to you.

• Unused credits may be refunded on request within 14 days of purchase, at their purchase price (less any payment-processor fee), to your original payment method.
• Credits already spent on delivered results are non-refundable, because the enriched data has been supplied to you with your consent — except the 0.9-credit refund for review items rejected within their 14-day window, as described above.
• Consumers: you normally have a 14-day right to cancel a distance purchase. As enrichment is digital content supplied immediately, that right no longer applies to credits you have spent once you have consented to immediate supply at checkout; it continues to apply to any unused credits, as above.
• Businesses: the statutory consumer cancellation right does not apply; unused credits remain refundable on the same basis at our discretion.
• To request a refund, email support@productbox.netfrom your account email address.

5. Your data and our results

• You retain all rights to the lists you upload. We use them only to run your jobs.
• You may use delivered enrichment results in your own shops, product lists and systems without restriction. You may not resell the Service itself or systematically extract our enrichment database.
• Enriched data is compiled from public sources and delivered with confidence scores and source links. It is provided "as is"; verify regulated or safety-critical information before relying on it.

6. Acceptable use

Do not upload data you have no right to process, attempt to disrupt the Service, or use it for unlawful purposes. We may suspend accounts that do.

7. Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales. Subject to that, our total liability for any claim related to the Service is limited to the amount you paid us in the twelve months before the claim, and we are not liable for indirect or consequential losses, including lost profits, lost revenue or decisions made on the basis of enriched data.

8. Changes and termination

We may update these terms with notice by email or in the app; continued use means acceptance. You can close your account at any time — remaining purchased credits are refunded per section 4 and your data deleted per the Privacy Policy.

9. Governing law

These terms, and any dispute or claim arising out of them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

10. Contact

Questions about these terms: support@productbox.net.